Cancellation Policy

Pink Petals Fertility Clinic Last updated: June 5, 2026

Appointment Cancellation

• Clients are encouraged to provide at least 24–48 hours notice for cancellation or rescheduling of appointments.
• Failure to provide adequate notice may result in forfeiture of appointment or booking fees.

Treatment Cancellation by Client

• Clients who voluntarily discontinue treatment after commencement may not qualify for a full refund due to medical, laboratory, and administrative expenses already incurred.
• Outstanding balances for completed services remain payable.

Treatment Cancellation by Clinic

Pink Petals Fertility Clinic reserves the right to postpone or discontinue treatment where:

• Medical assessment indicates that proceeding may compromise client safety or treatment outcome.
• Required payments or documentation have not been completed.
• Clients fail to comply with prescribed treatment instructions, monitoring schedules, or clinic policies.

Storage Services

• Annual storage fees for frozen embryos, sperm, or eggs must be renewed promptly.
• Failure to renew storage agreements may result in discontinuation of storage services in accordance with signed consent agreements and applicable regulations.

How to Cancel an Appointment

You can cancel or reschedule in any of the following ways:

• PinkPay portal — sign in → My Receipts → open the order → Request Cancellation.
• 📧 info@pinkpetalsfertilityclinic.org (please include your order number)
• ☎ +234 802 714 2889 (Mon – Sat, 8 am – 5 pm WAT)

A cancellation is only valid once you have received a written confirmation from us.

Pink Petals Fertility Clinic #19 Ugwueme Crescent, off Umuoji Street, beside Prime College, by Agric Bank Bus Stop, Independence Layout, Enugu, Nigeria. 📧 info@pinkpetalsfertilityclinic.org ☎ +234 802 714 2889