Pink Petals Fertility Clinic
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Last updated June 8, 2026

Checkout Policy

Pink Petals Fertility Clinic — Online Payment Portal (PinkPay) Last updated: June 8, 2026

1. Purpose

This policy sets out what you can expect when you check out and pay for a service through PinkPay, and what we expect from you in return. By proceeding to checkout you confirm that you have read this policy together with our Terms and Conditions, Refund Policy, Cancellation Policy, and Data Privacy Policy.

2. Before You Pay

Please verify that:

  • the service(s) in your cart match what you want to book,
  • the price and currency displayed are correct,
  • your client details (name, email, phone) are accurate,
  • you have a stable internet connection.

We are not responsible for charges made in error due to incorrect cart contents that you confirmed at checkout. Any correction will follow the standard Refund Policy.

3. Supported Payment Methods

PinkPay currently supports:

  • Debit / credit cards — Visa, Mastercard, Verve
  • Bank transfer (instant, via the gateway)
  • USSD (selected Nigerian banks)
  • Wallets (where supported by the gateway)
  • International cards — Visa, Mastercard (charged in USD, EUR or GBP)

We may add or retire methods at any time without notice. The currently supported methods are always visible on the checkout page.

4. Currency at Checkout

  • All prices are stored in Nigerian Naira (NGN).
  • You may switch the display currency (NGN / USD / EUR / GBP) from the header at any time before checkout.
  • At checkout you pay in the currently selected currency.
  • The exchange rate used is the one locked onto your order at the moment of payment. Receipts therefore always show the exact amount charged.
  • Foreign-exchange fees imposed by your card issuer (typically 0%–3%) are outside our control.

5. Authorisation & 3-D Secure

For your protection, card payments may require 3-D Secure authentication (OTP / biometrics from your bank). If you cancel or fail this step, the transaction is declined automatically and no charge is made.

If you see a "pending" charge that does not become a "successful" charge on PinkPay, your bank will release the hold within 24–72 hours.

6. Confirmation & Receipt

A successful payment triggers:

  1. An on-screen success page with your order number.
  2. A digital receipt emailed to your registered address within 1 minute.
  3. A copy of the order in My Receipts inside the portal.
  4. A copy delivered to the clinic finance and front-desk teams for service activation.

If you do not receive your receipt within 5 minutes, check your spam folder, then contact support@pinkpetalsfertilityclinic.org with your order number.

7. Failed or Pending Transactions

  • If your payment fails, you may retry immediately or use a different method.
  • If your payment shows pending, do not retry. Wait 10 minutes for the gateway to settle, then check My Receipts. Retrying may cause a duplicate charge.
  • Duplicate charges are refunded under our Refund Policy.

8. Order Activation & Service Delivery

  • Payment does not automatically guarantee an appointment slot. Contact the CRM at +2348027142889 to book an appointment for you.
  • For walk-in services (e.g. lab tests, screening), you may present your receipt directly at the clinic to be attended to.

9. Anti-fraud Checks

We may delay or decline a transaction if our automated systems flag it as high risk. Where this happens:

  • you will see a generic decline message on the checkout page,
  • no charge is made to your card,
  • you may contact us so we can manually review and assist.

We may also request identity verification for high-value transactions before activating the booked service.

10. Discount Codes

When discount codes are available:

  • only one code can be applied per order,
  • codes are not transferable or redeemable for cash,
  • expired or misspelled codes are not accepted at checkout,
  • we may revoke a code at any time if it is abused.

11. Security

  • Checkout pages are served over HTTPS with TLS 1.2 or higher.
  • Your card details are entered directly into our PCI-DSS compliant payment gateway — they never touch PinkPay's servers.
  • A unique CSRF token protects every checkout submission.
  • Sessions automatically expire after periods of inactivity.

If you ever see a security warning, do not enter your card details. Close the page and contact us.

12. Changes to This Policy

We may revise this policy. The current version is always available on our website and inside PinkPay. Material changes will be announced 14 days in advance.

Need help during checkout? 📧 support@pinkpetalsfertilityclinic.org ☎ +234 802 714 2889 (Mon–Sat, 8 am – 5 pm WAT)